AI Services / Voice Agents
AI voice agents that hold real conversations
Voice agents that transcribe, reason, respond, and take action — designed for call center augmentation, IVR replacement, and inbound vs outbound calls. ASR, TTS, and LLM orchestration built for conversational reality.
Why Empiryx
Why our voice agents stop sounding like IVR
Expertise
Voice agent skills we specialize in
01
ASR
Real-time speech-to-text tuned for accents, jargon, and noisy calls.
02
Voice LLM
Reasoning layer that handles multi-turn conversation and tool use.
03
TTS
Natural voice synthesis — latency-aware, with brand-tuned tone options.
04
Telephony integration
Twilio, Vonage, SIP wiring with barge-in, hold music, and transfers.
Expertise
Roles & capabilities we specialise in
A deeper look at the specialists we place and the work they ship.
Conversation state
Slots, intents, and history tracked across turns.
Barge-in
Interruptions handled naturally — not 'please let me finish'.
Escalation
To human agents with full transcript and caller context.
Sentiment
Tone monitoring for early escalation on frustration.
Compliance
Recording consent, transcript storage, audit logs.
Phone systems
Twilio, Vonage, SIP — extension rather than replacement.
Industries we serve
Built for high-stakes sectors
Domain-aware engineers who understand your sector's constraints — not just the syntax.
Support
Inbound voice triage and resolution
Healthcare
Appointment reminders and triage voice
FinTech
Account inquiries and verification voice
Sales
Outbound reminders and qualification calls
FAQ
Answers to common questions
Process
How it works
Discovery
We map the call flows, the intents, and where humans must take over.
Voice MVP
We ship a working voice agent on one flow in 3–4 weeks.
Tune & harden
We tune accents, latency, barge-in, and escalation paths.
Operate
We monitor call quality, transcripts, and CSAT in production.
Get started
A voice agent customers don't hang up on
Tell us the call flow. We'll bring the ASR, the LLM, and the barge-in.
Explore more
Hire AI Developers in India
Pre-vetted ML, NLP, LLM & CV engineers. Onboard in 7–10 days.
Offshore Development Team India
Dedicated offshore engineering team embedded in your workflows.
ODC & GCC Setup India
Start with an ODC. Evolve into a fully owned GCC as you scale.
Hire Machine Learning Engineers
ML Engineers, Data Scientists, NLP & MLOps specialists in India.
Build Engineering Team in India
Full-team formation — frontend, backend, AI/ML, DevOps, and leads.
AI Automation
n8n, Zapier & custom workflows that run your business on autopilot.
AI Engineering
RAG, fine-tuning, and AI agents built for production, not demos.
MLOps
Model serving, monitoring, and CI/CD for machine learning systems.
DevOps
CI/CD, infrastructure as code, and observability that scales.
Application Scaling
Performance audits and fixes that take your MVP to production-ready.
Database & Data Engineering
Database design, pipelines, and migrations built to last.